Privacy policy

1. Introduction

Welcome to StilusVita. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stilusvita.com and make purchases of our products, including pens, notebooks, pen holders, and other stationery. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you place an order.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note that all payment transactions are processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
  • Communication Data: When you contact our customer support via email, we collect your email address and the content of your message.

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to your inquiries, and provide support via [email protected].
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you promotional communications about new products or offers, if you have opted-in to receive them. You can opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our contractual obligations to you (e.g., delivering your order).
  • Legitimate Interest: For website security, analytics, and direct marketing (where applicable), balanced against your rights.
  • Consent: Where required by law, we will obtain your explicit consent for specific processing activities, such as marketing emails.
  • Legal Obligation: To comply with our legal and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, and email delivery. These partners are contractually obligated to protect your data.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or transfer of company assets, where user information may be part of the transferred assets.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where required.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). Transaction data is typically retained for a period of 7 years.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, correct, or update your information.
  • The right to request deletion of your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit your use of certain website features.

11. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]