Faq

What are your shipping options and delivery times?

We offer standard and expedited shipping. Standard shipping typically delivers within 5-10 business days, while expedited shipping reduces this to 2-5 business days. Delivery times may vary based on your location and product availability. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the fulfillment process.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Are the prices on the website inclusive of taxes?

Product prices are displayed excluding applicable taxes and duties. Sales tax/VAT and any import duties will be calculated and added during the checkout process based on your shipping address.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return most unused items in their original packaging within 30 days of delivery for a full refund. Personalized or customized items are final sale and not eligible for return. Please initiate your return by contacting our support team at [email protected].

How long does it take to process a refund?

Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to your original payment method and may take 5-10 business days to appear in your account, depending on your bank or payment provider.

How do I care for my leather notebook or pen holder?

For genuine leather goods, we recommend keeping them away from direct heat and moisture. Use a soft, dry cloth for regular dusting. For deeper cleaning, use a leather conditioner suitable for the specific type of leather. Please refer to the care instructions included with your product.

Do your pens come with ink refills?

Most of our pens come with a standard ink cartridge installed. Information about compatible refills is listed on each product page. We also sell a selection of refills in our Stationery section.

How can I get help with my order or a product inquiry?

Our dedicated customer support team is here to help. For the fastest assistance, please email us at [email protected]. Please include your order number (if applicable) and details about your inquiry. We strive to respond to all emails within 24-48 hours during business days.